Frequently Asked Questions

Our factory is in China. We ship directly to your destination — no agents, no importers. You deal with our engineering team directly. Factory to your project site.

Three points for your proposal: (1) Cost — 20-30% below local suppliers for the same specification. (2) Compliance — we provide full documentation for /ISO review. (3) Track record — 500+ projects delivered, zero compliance rejections. We can provide references to support your case.

Yes. We welcome factory visits. We can also arrange a video tour of our production line — same transparency, no travel cost.

A fixed ladder is wall-mounted without a safety cage. A caged ladder includes an integrated safety cage (hoops) to prevent falls from heights above 3m, required by ISO 14122-4 and OSHA 1910.23.

Yes. Every ladder is made to order. Send your wall-to-wall width, height, bracket standoff, and cage requirements for a custom quote.

No. Steel only — carbon steel (painted/HDG) and stainless steel (SS304/SS316).

Material, height, sections, cage system, bracket type/quantity, order volume, and shipping. Every quote includes line-item breakdown.

Product cost, export packaging, FOB/CIF shipping, production lead time, and compliance documentation.

No. Initial review and quotation are free.

VCI film wrapping + vacuum sealing + edge guards. Wooden crate for long-haul.

Production 15–25 days. Ocean freight 7–10 days to Port Klang, 10–14 days to Penang/Johor.

ISO 14122-4, OSHA 1910.23, ANSI A14.3, AS 1657, EN ISO 14122-4. Compliance statement with every shipment.

Yes. Send DXF, DWG, PDF, or STEP files. We review dimensions, tolerances, and materials before quoting.

Installation drawings, bracket spacing guides, and anchor specs provided. On-site supervision available for large projects (quoted separately).

Ocean freight: 7-30 days depending on destination, 10-14 days to Penang or Johor. Production: 15-25 working days. Total: typically 3-5 weeks from order to delivery at your your nearest port.

We ship under HS code 7308.90. We will estimate duty in your quote and provide documentation for customs clearance. Most international industrial projects clear within 2-3 days.

Yes. We fabricate to requirements and provide a per-ladder compliance statement with material certs, weld inspection reports, and dimensional verification. This is the exact documentation package your reviewer needs.

We typically invoice in USD via T/T (telegraphic transfer). We can accommodate LC (Letter of Credit) for larger projects worldwide.Talk to us about payment terms that work for your procurement process.

We inspect every ladder before packing. If anything is wrong on arrival, send us photos within 48 hours. We will arrange replacement or repair at our cost. In 500+ projects, we have had zero compliance rejections.